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Complete workflow

From empty calendar to archived tournament

A role-aware sequence that keeps organizers, players, coaches, parents, and table staff aligned.

Start here 12 min read Source verified

1. Build the competition before inviting anyone

  1. 01
    Manager Desktop

    Sign in and choose the organization

    Manager loads the organizations available to the signed-in operator. Select the organization that will own the tournament.

  2. 02
    Manager Desktop

    Create the tournament

    Set the name, sport, time zone, dates, and venue. Keep it in Draft while the structure is still changing.

  3. 03
    Manager Desktop

    Define events and formats

    Add singles, doubles, team, or other event definitions supported by your competition. Use templates where they fit; use the custom format editor only when the rules truly differ.

  4. 04
    People

    Review capacity and eligibility

    Check age groups, ratings or classifications, event capacity, registration window, and payment expectations before publishing.

2. Publish and collect entries

  1. 01
    Manager Desktop

    Publish, then open registration

    Move the tournament from Draft to Published and then to Registration Open. This keeps the public page separate from the moment entries are accepted.

  2. 02
    Portal

    Share the Portal link or QR

    The public registration route is designed to be the destination of posters and printed QR codes.

  3. 03
    Portal

    Verify contact and choose events

    The registrant enters a name, verifies the offered phone or email channel with a six-digit code, and selects open events. Phone is the default path; email appears only when the backend enables it.

  4. 04
    Portal

    Handle payment honestly

    When accountless payment is available, Portal redirects to Stripe-hosted Checkout. If a fee cannot be collected on the self-serve path, Portal tells the player to contact the organizer.

  5. 05
    Manager Desktop

    Monitor entries

    The organizer reviews entry status and follows up on duplicates, eligibility questions, or partner issues before the deadline.

3. Turn registrations into a playable plan

  1. 01
    Manager Desktop

    Close registration

    Close the registration window before final seeding. Record late exceptions deliberately instead of leaving the public flow open.

  2. 02
    Manager Desktop

    Check in

    Use Check-in Desk to mark arrivals and identify withdrawals or no-shows. The tournament lifecycle can use a dedicated Check-in state when the event requires it.

  3. 03
    Manager Desktop

    Seed and draw

    Generate or adjust seeds, publish the draw, and verify round-robin grids or bracket trees before scheduling.

  4. 04
    Manager Desktop

    Assign tables and publish the schedule

    Use the released Live-console table assignment path, validate the schedule transition, and publish only when the floor is operationally ready.

  5. 05
    People

    Brief players and families

    Ask everyone to re-check Portal for their event, draw, and schedule. Coaches should identify overlaps; parents should confirm transport and venue arrival time.

4. Run the live floor

  1. 01
    Manager Desktop

    Open the live dashboard

    Use live match cards to assign tables, call or start matches, submit results, certify outcomes, and handle walkovers or forfeits.

  2. 02
    Manager Mobile

    Pair table devices when enabled

    In a deployment with the V2 Manager shell enabled, use Live → Table devices to mint a pairing code or QR. On the iPad, enter Table mode and scan or type the code.

  3. 03
    Manager Mobile

    Keep the queue honest

    A paired pad shows only the queue assigned to its table, along with Connected, Connecting, or Reconnecting status. Use Call operator when the table needs intervention.

  4. 04
    Manager Desktop

    Record and certify results

    Use the desktop submission and certification controls for the current supported end-to-end path. Review disputed scores before progression depends on them.

  5. 05
    Portal

    Let participants follow

    Portal keeps the public tournament context in one place with Overview, Draws, Schedule, and match details when available.

5. Finish cleanly

  • Confirm every terminal match and resolve disputes before completing the event.
  • Review final standings from certified results—not a handwritten side list.
  • Export the required federation or OTRF result package.
  • Review the activity feed, draw audit, and export audit history when a decision may be questioned.
  • Archive only after participants have had a final opportunity to report a result discrepancy.